Frequently Asked Questions

PenBot connects incarcerated individuals to a powerful AI assistant through the CorrLinks email system. They simply send a message and receive an intelligent response — no apps, no downloads, no special hardware needed.

CorrLinks is the Bureau of Prisons' approved electronic messaging system. It lets inmates send and receive messages from approved contacts. PenBot operates as an approved contact within this system.

Base coverage starts at $20/month, with free enrollment and wallet funding available through the same portal. Physical mail is funded through the inmate's PenBot wallet, and texting is included with Plus at no extra PenBot charge.

Yes. All messages are private and encrypted in transit. We do not sell, share, or mine user data. Our systems comply with applicable privacy regulations and BOP communication guidelines.

Visit our Payment Portal, select a plan, and provide the inmate's BOP number. We handle the CorrLinks account setup and send them a welcome message once everything is connected.

PenBot can assist with legal form drafting, daily news digests, job program research, educational content, emotional support, reentry planning, and general knowledge questions — all through simple email messages.

Family members manage the subscription and can relay emails to their loved one through our email bridge. The AI assistant is available directly to the incarcerated person via CorrLinks.

PenBot follows the inmate's BOP number, not their facility. As long as the new facility supports CorrLinks, the service continues without interruption.

Contact us at support@penbotservices.com to modify or cancel your subscription. We process changes within 24 hours.

Email us at support@penbotservices.com or visit the Help Center link in the footer. We typically respond within a few hours during business days.